Emergencies and Emergency Tips

Family Dental Care – Campbelltown Available during all Public Holidays

We are available on public holidays!


Emergencies after business hours (see below)


Emergencies during business hours:  4625 4897


Our surgery is open during COVID-19 and we are now offering an after hours emergency service as well.

For all updates during this time, we will notify the community on this website and on our Facebook page.

As of Monday 27th April, we will be able to do check-ups, regular fillings, fluoride treatments, tooth whitening and root canal therapy. We are not able to do any surgical procedures, crown/bridge work or teeth cleaning.

If you are unsure about how to make an appointment please call us and our staff will triage you. We will always accept general treatment and emergency vouchers from Area Health, so if you have one let us know at the time of booking. We have been told that vouchers are still available from Area Health.

What is a dental emergency?

Basically, a dental emergency is any dental problem that requires immediate treatment. This could be in order to save a tooth, stop ongoing tissue bleeding or alleviate severe pain.

A severe infection or abscess in the mouth can be life-threatening and should be dealt with immediately.

What if a dental emergency occurs after hours or on public holidays?

We offer the only 24/7 after-hours service in the Macarthur area. A dentist is available for dental emergencies after hours or on public holidays.

Fees and conditions: 

  • A flat fee of $400 is charged to cover traveling time and treatment which includes the consultation and diagnosis, 2 X-rays and a simple filling or extraction, or drainage of an infection, or palliative nerve removal, or a temporary sedative filling.
  • Treatment is aimed at pain relief in the most appropriate form as assessed by the dentist. Difficult surgical extractions will not be attempted, but surgical extractions will be performed if it arises as a complication of a standard extraction.
  • Payment is required at the start of the treatment by either EFTPOS or cash.

Contact Jody directly anytime on 0404 854 250


Medical Emergency Tips

Facial swelling:
This can be a serious sign of infection and can be life threatening. It is very important to seek a dental diagnosis, so call us on 4625 4897 and let the receptionist know that you have facial swelling. We will see you on the day, even if we have no appointments available.

If, however, you are unable to see a dentist immediately, you should go to the local hospital without delay. Campbelltown Hospital Ph. 4634 3000

Excessive Bleeding after Tooth Removal:
Open the sterile gauze pack given to you after your appointment and place one of the pillows on the wound. Keep pressure on the wound site for 5 to 10 minutes and this should stop the bleeding. Ensure your head and shoulders are propped up if you are resting on your bed. If your wound is still seeping, repeat this process until all your gauze pillows are used. Your bleeding should now have stopped. Rest quietly and leave the wound area alone.

If however there is uncontrolled bleeding, you should call our practice on 4625 4897 because you might require sutures. Dr White can be contacted on 0404 854 250 or call your local hospital if it is after hours. Click here for after care instructions and more detailed information.

Take which ever pain killers you usually take/are safe for you, and try to avoid anything that is making the tooth hurt eg. Hot or cold drinks or chewing on that tooth. Call the practice as soon as possible. Click here for more information.

An object seriously stuck between your teeth:
It’s best to try and gently remove it with dental floss. Don’t ever attempt to use a tooth pick or similar object because you risk creating more damage to the area.

Bitten tongue:
If the tongue is bruised, swollen and painful, you can rinse your mouth with warm salty water and take whichever pain killers you usually take and are safe for you. Eat soft foods for the rest of the day. If, however the bite has broken the skin and there is uncontrolled bleeding, you should get to our practice or the local hospital because you might require stitches.

Swollen gum:
This is usually a sign of infection and is a case for concern. It is very important that you see the dentist as soon as possible for diagnosis and treatment. Antibiotics are not always needed.

Broken tooth:
A broken tooth can be sharp and can either cause the tooth to ache or become sensitive to eating and drinking. If the tooth is causing pain, take whichever pain killers you usually take/are safe for you, and contact the practice. Try to avoid anything that is making the tooth hurt eg. Cold drinks or chewing on that tooth. Some cracks can be serious which can lead to the loss of a tooth while smaller cracks can be restored. An appropriate diagnosis by the dentist will be needed to treat a cracked tooth.

Knocked tooth:
It is really hard for the average person to know the difference between a baby tooth and an adult tooth. Whenever a tooth is knocked a little bit or completely out, (sporting injury, due to a fall or a blow to the face) it is best, regardless of the person’s age, to call us. If possible, bring in the tooth/bits of the tooth for the dentist to see. Take whichever pain killers you usually take/are safe for you, until you get to our practice. A cold pack can help with swelling.

Filling has fallen out:
During root canal therapy a temporary filling is placed and this can sometimes wear down. This is usually of no great concern as the cavity will still be sealed off, however we encourage you to call the practice for individual advice. Very old fillings can fall out as well. If this happens call the surgery as soon as possible to have the reason why diagnosed and hopefully, have the filling replaced, before it causes you pain.

Orthodontic braces/bracket/wire has broken:
We encourage you to call the treating orthodontist for their next available appointment. You are welcome to call us, but the dentist will only be able to make the area comfortable, usually by removing the broken part. However, in the meantime, eat soft foods and minimise jaw movement.

Broken denture:
If your denture or clasp on your denture has broken, we can provide a referral to a trusted local prosthetist for repair or replacement.